Refund policy

RETURN POLICY

Our return policy lasts 14 days. If 14 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and, for hygiene reasons, must not have been opened.

Certain types of goods are completely exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

If you received free shipping on your order, this simply means that we covered the shipping costs for you. If you return the item in accordance with our return policy, you will receive a refund for the order amount minus the shipping costs incurred by us.

Example:

Total order amount: €36

Shipping costs incurred by us: €5

Refund after return: €31

The following items are also non-returnable:

Gift cards

Downloadable software products

Certain health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Partial refunds may be granted in certain situations (if applicable):

Books with obvious signs of use

CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened

Any item not in its original condition, damaged, or missing parts for reasons not due to our error

Any item returned more than 30 days after delivery

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment within a few days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company. It may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund, please contact us.